Day 13: Early Proof of Concept

Finally I got a chance to do some programming!  I have worked the kinks out of my incredibly edibly basic early proof of concept of the widget functionality and have incorporated it into the live Bingo Card Creator site. 

You can see the distribution of the proof-of-concept widget at my most popular bingo cards page and the actual widget itself displayed on my stripped-down mock-up page.  Before you click there, let me warn you: it is boring as all heck.  I would like to say that is because I wanted cross-website compatibility, but mainly it is because I am not meeting Keith (my good friend and the CSS guy who will be assisting me a bit this month) until tomorrow and, independently, I have the artistic ability of paint.  Not MSPaint, no, just paint.

I also took out the embedded viral distribution for the proof of concept because a) its late and b) I’m lazy.

Hopefully this shows off why a small businessman would want to pay for this functionality.  Imagine that spread over a few dozen teacher blogs — it propagates itself, for no marginal cost whatsoever, spreads the content I spent so much time and money creating, and gets me new visitors and eventually customers at a bare fraction of the cost of CPC advertising… all the while allowing me to deepen my relationship with my core followers by giving them free stuff that they like.  That is a win-win-win. 

Now if I can just generalize it and make it possible to do without a few hours of Rails programming, I can start printing money hats.  Small, modest money hats to start with. 

Comments Off

Antair Moving On And Moving Up

I had been wondering what happened to the Antair guys.  It appears they’re striking out for the big leagues, moving in to brand new digs and everything.  Why don’t you go over to wave and congratulate them on their successes?

I remember back when Andrey was still comparing his sales to mine to see if he was on a good track.  Suffice it to say that he’s since made it necessary for me to play a wee bit of catchup.

Comments Off

How To Use E-Junkie Without Your Customers Seeing It

Hideho folks.  I’m taking a bit of a break from progress updates on the 30 Day Sprint (not progressing as much as I wanted to but I have Saturday blocked off with a designer buddy to get some stuff together) in order to answer a common question. 

I love e-junkie, the service.  So much so that I have been called Robin’s local sales rep.  And that is probably closer to the truth than I would like it to be.  But I really, really can’t stand the name — it says absolutely nothing positive to my customers about my business.  So I go to some pains to avoid them seeing it.  Since it will help other uISVs and e-junkie, I thought I’d give a rundown.

Issue: Customer lands on e-junkie page after checkout, to receive CD key

Resolution:

1)  Go to your e-junkie product settings. 

2)  Click the box next to “Product Requires: … Redirection”.

3)  Click Next.

4)  Fill in the Redirection URL.  Point it to a page on your own web server.

5)  On the page on your web server, you will want to display the CD key and instructions for installing it, plus regurgitating all the other stuff you put in your thank you mail.  (Make it big and bold because people do not read this page unless you give them a darn obvious reason to.  Getting them to read it saves you support costs, trust me.)  You can handle the content.  If e-junkie has a CD key, for example if you uploaded a list to them or they run a script to generate one for you, they’ll put the CD key in a URL variable “key”.  So if your URL was http://www.example.com/thanks.htm, your customer will end up seeing http://www.example.com/thanks.htm?something=here&somethingelse=here&key=yourkey .  Your mission is to get that key onto the displayable page.  If you can do server side programming, for example in PHP, this is pretty trivial.  If you can’t, you can grab it with a bit of Javascript

Either way, please secure your website against ye-olde insert-arbitrary-content-by-rewriting-the-URL trick.  You’ll thank me later.

Issue: Customer’s mail server is throwing out your mail

1)  e-junkie generated mail originates from one of (as of the last time I checked) three e-junkie.com servers.  It carries your name as the sender.  Bad news bears, this means that many automated checks on that email will say “e-junkie.com is spoofing honestmicroisv.com, oh no, its spaaaaam!”  What you need to do is publish an SPF record telling the world that e-junkie.com is a legitimate source of email for you.

2)  You’ll probably want to read the docs for your individual web hosting company on how to do an SPF record.  GoDaddy‘s interface is rather sweet.

Issue: You have links to www.e-junkie.com all over your page.

1)  You aren’t using the Fat Free Cart?  OK, fix that right now.  (And watch your conversion rise!)

2)  You might be worried about folks seeing the links by looking at their address bar really closely after clicking on the links.  Personally, I doubt my customers are nearly that savvy, but maybe yours are.  What you need to do is publish a CNAME DNS record, aliasing store.bingocardcreator.com (example) to www.e-junkie.com .  Then, every time the GoDaddy docs say e-junkie.com, you just subsitute your local alias.  This will not work with https (customers don’t know what that is, either) but it will get rid of the e-junkie.com in the URL bar in most browsers that I am aware of (some might resolve the CNAME and then update — I don’t know which off the top of my head), and it will get rid of the URL on hover in every browser.

And that is your tip for the day.  Check back this weekend, I’ll be back to coding and writing up a storm.

18 Comments

Tech Time Got Eaten

Sadly, I did not get my prototype done today.  There were a few reasons — the most glaring is that my limited stock of willingness to debug code on a Sunday was eaten by getting an archaic VBulletin moved from its previous location to one of my VPSes, as a favor to my college buddies.  Nice update interface, very user friendly — a pity about it taking 400 clickthroughs to complete installation (I kept track). 

Still, its done and now the server is hardened so that we don’t get owned by every exploit on the Internet.  I wanted to cry when I saw its previous state — using an outdated PHP and MySql running as root, naturally, with a four letter password the same as the name of the previous site owner.  Sigh.  Suffice it to say I got a lot of use out of rand() today.

On a note at least semi-related to uISVs: I continue to be amazed by how awesome it is to have a VPS over shared hosting, provided that you have some skill in Linux administration.  If you do, totally amazing — I got to hack together that forum without disrupting either of the blogs running on the same machine and I can host them all with admirable performance for $20 a month.  Then I use a second VPS with the same company (Slicehost) to run Bingo Card Creator.  I’m probably going to get a third one to host this project and, if my expectations are correct, it may need to be a little bigger than the 256 MB $20 a month variety…  Hopefully much bigger…  First Prayer of Computer Programmers with Business Sense: Please Lord, send me scaleability issues.

Comments Off

Best App Name Among Sprinters

Don’t Wreck My PC.  While I personally really appreciate the ability to have keywords in program name, because it will be far and away the most common anchor text, for sheer brandability and selling the program, that name just rocks.  (Your program name is also your USP.  Sweet deal) 

I also love the logo — bright and colorful does great things in B2C.  Suggestion: skin the app so that it uses this same color pallete and general style for buttons & etc.  Oh crikey does that help conversions (by about 50% when I made my app look more Fisher Pricey).

Don't Wreck My PC

Comments Off

30 Day Sprint: Houston We Have a Prototype

I’ve been sadly neglecting my blogging duties (long week) but thanks to some Javascript magic inspired by Lightbox I have managed to solve one of the key challenges for the widget itself, namely, how to make them trivially viral.  The key was finding Lightbox Gone Wild, which is like the standard Lightbox used by Bingo Card Creator for displaying screenshots, except it allows arbitrary HTML content in the lightbox. 

I love it when other people do my work for me.

Anyhow, this lets me include a little unobtrusive link on every widget to tell you about it and get the widget source code, which will display the code inline on the target page, both encouraging folks with sites to not be annoyed by the widgets (since I am not siphoning off their viewers) and encouraging spread of the widgets (because you don’t have to drop what you’re doing to learn about the widget). 

As mentioned, I have a prototype — essentially, its the Javascript front-end to generic widget display and virality.  Unfortunately, at the moment, I don’t have the back end ready, which makes the front end difficult to show.  So here is one of my tasks for the weekend: I can trivially get a back end working specific to Bingo Card Creator, which will allow me to code up a Top Bingo Cards widget. and show folks all the spiffy interface goodness with perfectly servicable widget code.  My hope is to have that up in the next two days, suitable for production use by blogging teachers and bingo enthusiasts everywhere.  (Plus, score, it will start driving business value for me even without having the widget creator website up.)

Then I get back to work writing the web application that allows user friendly creation of widgets without having to do the backend in Rails yourself.  I’ll also need all the ancillary stuff — account management, billing, homebrewed analytics to supplement Google Analytics and Clicky (no point in being viral if you can’t tell how viral you are), scaleability, marketing copy, a blog and some evergreen articles to start it off, yadda yadda yadda.

I’m going to be very busy this weekend but I’m loving it.

Comments Off

Convenient List of 30 Dayers

Mike W has banged up a nice chart summarizing who is doing what for the 30 Day Sprint.  Check out the bottom of his blog post.  (I love it when people do things I was meaning to get to… less time typing means more time…. typing.)

On the agenda for tonight: BSG episode, set up local Rails environment, develop first proof-of-concept widget.  (It will read an RSS feed and display the last five articles in a list.  Got to start somewhere…)  I’m also aiming to get to bed a little earlier than usual because I’m tuckered out like crazy for some reason.

Comments Off

Reflection on Development Schedules

This was much easier last time, when I was at the job which got out at 4:30 and has a 20 minute commute, rather than the one that got out at 9:00 with the 2 hour commute…

While I didn’t get anything done for myself today, I did manage to put some of the finishing touches on the best 800 lines of code I’ve ever written.  Sadly the day job owns it so I can’t go around showing it off, but darn, when all six hundred automated tests worked it was a beautiful, beautiful thing.  Its probably one of the few times where I actually got to put my CS degree qua CS degree to use, rather than just using programming skills.

Let’s see, what would have the same complexity.  OK, imagine you own a zoo.  The zoo has many families of animals.  Each family is composed of several individual types of animals.  The zoo has to fill certain exhibits, given constraints like “This exhibit needs at least one animal from the family of cats, one animal from the family of turtles, and two animals from the family of rodents of which at least one is not a rabbit”.  Each exhibit is in an enclosure, of which the number is strictly limited.

Certain animals eat each other, and as a result can’t be placed in the same enclosure.

Your tasks:

#1 — I give you an exhibit and a list of animals the zoo has on hand.  You tell me what animals I can put in the exhibit to satisfy it.

#2 — As #1, except there are 2 exhibits with 1 enclosure and a limit on space, and your solution must be correct for any possible exhibit (and correctly report “impossible” as well).

#3 — Here’s the freaking zoo.  Enumerate all possible states of it.

I’ll admit — I stayed a little later than I was planning not so much because this was urgent to get done today but because I was so close to beating the stupid thing.

Comments Off

Sketches and not much else

After getting out of work at 8 PM (early) and back home at 12 PM (typhoon) I find myself with not an amazing amount of productive energy for today.  I sketched out a few interface screens but don’t will probably trash them before I even get to work tomorrow, so there is no reason for digitizing them at the moment. 

Seen On Other Projects:

I hope folks are following the other 30 Dayers as they’re all worthy of your support and many of them are doing very interesting things.  So far, one of the projects which has really caught my imagination is the poker graphing utility that Steve McLeod is working on — not so much because I like poker or gambling (I only do either in Puzzle Pirates — arr, matey, and I have lost enough booty that way to field a virtual flotilla), but because I’d be interested in seeing how he plans to promote something cleanly in an online field saturated with scum and villany.

Alright, to bed with me — I’m hoping to get to work early tomorrow, leave early, and have a few hours to myself to start cranking out prototypes.

Comments Off

Kickoff of 30 Day Sprint: One Lazy Day

Well, I would like to say that I had a very productive day today, getting down 6 pages of notes, a few hundred lines of code, and 3 great marketing ideas.  That didn’t happen.  What did happen was I got up late, had breakfast at about 6 PM, and then saw a late showing of 21 (capsule review: don’t bother).  But I’m now a heck of a lot more rested and relaxed than I was yesterday, and have a page or two more in the development notebook than I did, which is a modest start to a modest project.

The Big Picture:

Pretend for a moment you’re a small business.  (This should not be a great leap of imagination for most of the people reading this).  You have a niche, full of people who are constantly talking to each other about what matters to them — and, in your ideal world, what matters to them would be what matters to you.  But the world isn’t ideal, and while you have a few dedicated fans out there, they’ve got precious little reason to spread your message and no easy ways with which to do it.

Enter the Internet.  It makes spreading ideas much, much easier than before — anybody can put up a web site, a web site can reach anybody, and the costs involved are so miniscule in comparison to the old way of doing things you wonder if people are being serious.  (I pay about twenty two cents to get my software in front of people.  If you had said that to an AOL exec in the nineties, he would have paid me a few hundred million and told me to print enough CDs to wallpaper every home in Africa.)  But all is not easy in Internet-land.  Because while its gotten easier for you to push yourself, the real trick on the Internet is getting other people to be interested in you of their own accord, and that is tricky.  Seth Godin might say that the problem is getting to care — that in an age of zillion of choices of businesses, products, charities, blogs, etc, you have to find some way to work above the din, some way to get your message out, some way that your fans get heard above the noise.

It’s deeply tricky stuff.  And its a really, explosively big topic.  And I really hate dealing with really, explosively big topics, so let’s zoom in a bit closer to the ground.

The Problem:

On the ground, there is this one small business (or charity or political campaign or person who spends their days writing letters to the editor about the importance of flouridated drinking water, but for sake of brevity we’ll say its a business) with a website.  They put an awful lot of work into the website, and more is happening all the time.  And, wonder of wonders, some people actually like what they’ve done, and once in a while their best stuff — that tech demo, that blog post, the tutorial — makes its way out of obscurity and gets spread around the place.

Linking.  Its the most foundational building block of the Internet. Its so foundational, so ingrained into the soul of us tech folks, that we forget how difficult and limiting it is.  Its difficult because it requires that you master a special form of black magic — you must mutter all manner of ache reph incantations — and limiting because, if you manage to do it right, all you get is little blue text with a line under it

Its apparently magic blue text, because when people see it they try clicking it (admit it, you tried, didn’t you?). 

That is pretty much the state of the art of customer engagement on the Internet.  If you do everything right, your customers will reward you with magic incantations and little blue lines.  Many of them will fail at the incantations.  Many who succeed will end up giving you links which are less than wonderfully descriptive of the content behind them, mooting their value to you.  After all that effort spent in getting your fans to care about you, we consistently fail at giving them the tools to show the world they care. 

Maybe, if we’re lucky, we tell them how to copy/paste the right incantation. 

We Can Do Better:

There are a bunch of ways to do things better.  We could, for example, give our customers pretty badges to link to our sites with.  That would be a blast from the past, since businesses have been doing it since at least 1998, but it is difficult to get people to put up your badges just like it is difficult to get folks to slap their logo on the side of your car.  (People do it, don’t get me wrong — there was a Coca Cola sticker on my fridge in college just because we had a fridge and a sticker and the combination looked obvious at the time — but for now we’re talking about advancing the art.)

Recently, there has been a development on the Internet called widgets.  A widget is, basically, a piece of web content which is embeddable in other pages — its a technological artifact that carries a communicatory message, sort of like a link.  Except they’re typically richer than links, in that they provide their own reason for spreading (the person who puts the widget on their page gains something from it) and the widget contains its own little wizard who will happily tell you the incantation to put it on your page.

And what did mankind come up with once it started embracing widgets?  Well, a lot of Would You Survive The Zombie Apocalypse quizzes and What Kind of My Little Pony Are You badges.  But there is the potential for so much more.

Consider, for example, consider this widget:

Firefox Get It Now Widget

That widget tells two stories in the blink of an eye.  #1, all the cool kids use Firefox, and you can be a cool kid if you just click the text.  #2, supposing you were not just a cool kid but the kind of kid who was so cool he was concerned other people knew it, you could click that second little link and show off how cool you were on your blog. 

(If you don’t see the commercial applications for this, let me hum a few bars: you’re providing something of value to customers, in this example something psychic but potentially something of actual utility for their site or readership, and in return they give you permission to both spread your message and they assist in spreading your marketing via the widget’s built-in virality.  Its a lot like AdSense, except minus the ad blindness, the constricting limitations of that ad format, and, oh yeah, the cost.)

So why don’t we see that all over the place?

It took me about two minutes to knock that graphic up in Paint.NET, and it probably shows.  So why don’t we see a lot more stuff like this on the Internet?  Well, its pretty bloody hard to do — to actually take that from a static JPG image to a widget, capable of not lying in the first sentence, showing the right alternative to folks who have Firefox already, spreading itself, and doing the math necessary to collect the statistics necessary to do the calculations to substantiate the claim, you have to have a bit of programming expertise.  Web app, backing database, Javascript, AJAX, uh oh.  Most people, including most businesses and most folks trying to spread a message on the Internet, don’t have that available.

So here’s my business proposition

I think you can make some subsets of widgets easily.  Click a button and BING the computer takes care of the magic for you.  I think that folks, after they see the results and how successful widget-marketing could be, would be happy to pay for a subscription to the website that makes it all possible.  (Why a subscription?  A bunch of reasons, most acutely “It makes me more money that way”.  Plus, integrated statistics tracking and widget serving makes the service much more valuable to my potential customers at a rate which far outstrips its cost to me.)

The basic, early-in-development idea is that I provide a bunch of pre-coded building blocks (Data Sources, Presentations, etc) and that folks can snap them together in minutes or seconds as opposed to paying contract programmers several thousand bucks for coming up with the same thing, minus the hosting infrastructure.  This appeals to me as a businessman because after I have the basic platform set up improving it is just a matter of bolting on new Data Sources/Presentations/etc, giving me an easy built-in development path.  Additionally, controlling access to particular Data Sources/Presentations via a tiered pricing model will help move folks from the inevitable free plan up to the $10 or $100 a month plans.

Now, if I were a Silicon Valley entrepeneur I would say “We’re looking at the potential of 100,000 customers by next year, giving us a valuation of $8.7 billion”.  Happily, I don’t live in Silicon Valley, and thus have more modest aspirations.  Here they are: I’m going to start by getting myself a customer.  Then I’m going to get 10.  Then I’m going to get a hundred.  And then I’m going to get a few hundred.  And then… then there is no then, because a few hundred paying subscribers translates into enough revenue to support me indefinately.

Why this project?

This is a scratch-my-own-itch project in a few ways: I wanted to make it possible for teachers to embed things like the list of popular bingo cards on their own pages.  Then I realized that to do that I would have to learn more Javascript than I am currently capable of doing, and then I would have to come up with a good way to explain how to do the embedding to an audience which does not have an outstandingly high level of average technical skill.  Plus, it gives me a chance to develop a bona-fide web app outside of work, and while all sorts of this scream “positive technical challenge” I’m fairly certain that I can come up with a minimum working solution before I get bored or frustrated with it. 

Now all I have to do is design, implement, and market this sucker… in 29 days.  Wish me luck!

Comments Off